Terms & Conditions

1. Definitions

In these terms and conditions the following terms will be applied in the following meaning, unless explicitly stated otherwise or the context proves otherwise:
A.  Direct Vip Service B.V.:  Tours in Holland B.V. is a Trade name of Direct Vip Service B.V.

B.  Consumer an individual who is not acting in a commercial capacity or as a company;

C.  The (potential) purchaser/customer whether this is an end user, consumer or a commercial client;

D.  Commercial Client: all entities that do not fall under the definition of a consumer. The Dutch law concerning remote selling does not apply to commercial clients.

1.1 Admission Costs: price of tickets.

1.2 Agreement: the agreement between the End User and Direct Vip Service / Tours in Holland.

1.3 Event: a public or private event, such as a performance of artistic, musical, cultural, sports and/or recreational nature organized by the organizer.

1.4 End User/You: the named natural person that purchases tickets for an event via the Direct Vip Service / Tours in Holland channels.

1.5 Location: the place where the event or tour is held.

1.6 Order: the total number of Tickets in one purchase, as completed by the end user or consumer.

1.7 Organizer: the party that undertakes to organize and bears responsibility for the organization of the event.

1.8 Personal Data: any information relating to a named natural person, including but not limited to a name, an e-mail address, and a telephone number.

1.9 Terms & Conditions: these Terms & Conditions of Direct Vip Service / Tours in Holland.

1.10 Third Party Ticket Provider: a party that offers tickets, for either its own events or events organized by others.

1.11 Ticket(s): the digital or physical license to enter an event.

1.12 Direct Vip Service / Tours in Holland: Direct Vip Service / Tours in Holland V.O.F., the user of these terms and conditions.

1.13 Direct Vip Service / Tours in Holland channels: a website, application, widget, (embedded) link, call center or any other means by which Direct Vip Service / Tours in Holland allows the purchase of tickets by the End User.

1.14 Direct Vip Service / Tours in Holland Customer Service: the department of Direct Vip Service / Tours in Holland available for questions and comments from End Users, contact details can be found via the Direct Vip Service / Tours in Holland website.

 

2. Applicability of the Terms and Conditions

2.1 These terms and conditions – which from time to time shall be adapted by Direct Vip Service / Tours in Holland unilaterally – shall apply to all Direct Vip Service / Tours in Holland services whereby Direct Vip Service / Tours in Holland facilitates the End User purchasing tickets for an Event organized by the Organizer. The Direct Vip Service / Tours in Holland Terms and Conditions shall apply to all Direct Vip Service / Tours in Holland channels. By accessing and using the Direct Vip Service / Tours in Holland channels, you acknowledge and agree to have read, understood and agreed to the Direct Vip Service / Tours in Holland terms and conditions.

2.2 In addition to the Direct Vip Service / Tours in Holland Terms and Conditions, the terms and conditions of the Organizer of the Event shall apply as between the relevant party and the End User. The Terms & Conditions of the Organizer can be obtained from the relevant party.

2.3 In the event of a conflict between the provisions in the Direct Vip Service / Tours in Holland Terms and Conditions and other terms and conditions, the provisions of the Direct Vip Service / Tours in Holland Terms and Conditions will prevail.

 

3. Scope of the Direct Vip Service / Tours in Holland service (‘the Agreement’)

3.1 Through the Direct Vip Service / Tours in Holland channels, Direct Vip Service / Tours in Holland provides a platform through which Events can be advertised, and through which End Users can purchase tickets for such Events. Direct Vip Service / Tours in Holland only acts as an intermediary in the formation of an agreement between the End User and the Third Party Ticket Provider and Direct Vip Service / Tours in Holland is in no respect party to that agreement.

3.2 Before payment of the Tickets by the End User, Direct Vip Service / Tours in Holland shall state the total Order amount to be paid by the End User consisting of the Admission Costs and – in some cases – a Booking Fee. The Booking Fee covers all other costs such as service costs and/or handling costs charged by Third Party Ticket Provider or Organizer and payment costs charged by payment service providers.

3.3 Upon successful completion of the payment of the Admission Cost and all other costs by the End User and delivery of the Tickets to the End User by Direct Vip Service / Tours in Holland, the Third Party Ticket Provider or the Organizer, the Agreement between Direct Vip Service / Tours in Holland and End User is concluded.

3.4 In case no authorization for the End User’s payment is received, Direct Vip Service / Tours in Holland will notify the End User that the transaction has failed and, consequently, no Agreement will be and/or has been concluded.

3.5 Direct Vip Service / Tours in Holland is entitled to modify or cancel the Order of the End User within 48 hours after completion of payment in the event that Direct Vip Service / Tours in Holland is unable to provide the End User with the actual tickets.

3.6 Direct Vip Service / Tours in Holland purchases the Tickets with the Third Party Ticket Provider or the Organizer and either delivers the Tickets to the End User or arranges that the Tickets will be delivered to the End User by the Third Party Ticket Provider or the Organizer via e-mail, SMS and/or other messaging.

3.7 Upon delivery of the purchased Tickets by Direct Vip Service / Tours in Holland, the Third Party Ticket Provider or the Organizer to the End User, the End User waives his right to dissolve the Agreement within the withdrawal period of 14 calendar days.

3.8 The Ticket allows the End User to access the Event. The Ticket is only valid on the date and time indicated on the Ticket, unless otherwise stated on the Ticket. For some Events the Ticket may be valid on other days than the date indicated on the Ticket but will never be valid on dates later than 14 days after the date indicated on the Ticket. End Users can contact Direct Vip Service / Tours in Holland Customer Service to find out whether their purchased Ticket might be valid on other dates than the date indicated on the Ticket.

3.9 Cancellation policy: Direct Vip Service / Tours in Holland is not obliged to take back or exchange Tickets once the payment has been concluded nor to provide the End User with a refund. End Users can contact Direct Vip Service / Tours in Holland Customer Service to request a cancellation and/or refund. In case Direct Vip Service / Tours in Holland Customer Service agrees on a cancellation and/or refund, Direct Vip Service / Tours in Holland will charge the End User a cancellation fee of 8% of the total Order amount.

Cancellations tours and changes are accepted by both email info@toursinholland.nl and phone +31 6 24 67 47 99 with a written proof in any case. Other cancellation methods are not permitted. Order is considered canceled/changed after the client receives cancellation/Change confirmation by e-mail. For general bookings, cancellations made morethan 48 hours before the scheduled service time will not incur any charge. Cancellations made between 48 and 24 hours before the scheduled service time, 50% of the invoice value will be charged. While cancellations made less than 24 hours before the scheduled service time, the full reservation amount will be charged.

3.10. WAITING TIME, OVERTIME, EXTRA STOPS Direct Vip Service / Tours in Holland provides up to 60 minutes of free waiting time on airport arrival, 15 minutes on railway stations and or hotel or any address pick-ups with 15 min free wait time are provided. If the client doesn’t find the driver, please call +31 6 24 67 47 99 or the driver himself if the office provided his mobile. After this time, waiting time charges apply. To avoid being charged extra /for a no-show, do not leave your location without contacting us by phone +31 6 2467 47 99 or by sending an email to info@toursinholland.nl

3.11 Direct Vip Service / Tours in Holland services are made available for personal and non-commercial use only. The End User is not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or service available on the Direct Vip Service / Tours in Holland channels for any commercial or competitive activity or purpose unless explicitly agreed upon.

 

4. Use of Personal Data

4.1 All Personal Data that the End User provides to Direct Vip Service / Tours in Holland, will be used by Direct Vip Service / Tours in Holland in the context of providing services in connection with the execution of the Agreement.

4.2 End User will ensure that the Personal Data that it provides is complete, accurate and up to date and that the End User is legally entitled to make use of the Direct Vip Service / Tours in Holland channels, meaning that End User will be at least sixteen (16) years old at the time End User uses the Direct Vip Service / Tours in Holland channels.

4.3 Direct Vip Service / Tours in Holland will use Personal Data inside the Direct Vip Service / Tours in Holland organization to optimize operational processes. This includes but is not limited to the completion and administration of the Direct Vip Service / Tours in Holland purchase, using data for Customer Service purposes, fraud detection and prevention, detection of illegal or unwanted activities, internal analyses and user studies, and communications by email, by phone, and by other digital channels such as text message or messaging services.

4.4 Direct Vip Service / Tours in Holland will not sell Personal Data. Direct Vip Service / Tours in Holland may however share Personal Data with third parties such as with the Third Party Ticket Provider and/or Organizer in order to complete the Tickets purchase. Further this includes the sharing of Personal Data with Direct Vip Service / Tours in Holland distribution partners involved with the distribution of Ticket(s). In this context, your information is governed by the privacy policies of these distribution partners. Direct Vip Service / Tours in Holland may share Personal Data with governmental or regulatory authorities if required by law (or any regulation having the force of law). Such requirements may include court orders, subpoenas and orders arising from legal processes and criminal investigations. Direct Vip Service / Tours in Holland may also disclose Personal Data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

4.5 When using the Direct Vip Service / Tours in Holland channels, anonymous cookies placed on your computer, or similar technologies, may be used by Direct Vip Service / Tours in Holland in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit www.networkadvertising.org to opt out of most companies that engage in such advertising.

 

5. Intellectual Property Rights

The End User is not permitted to make public any of the intellectual property rights with respect to names, logos, formulas and any wording and music, for advertising purposes or otherwise, that are vested in Direct Vip Service / Tours in Holland, either directly or indirectly, and/or reproduce them or to otherwise use them or benefit from them, unless the prior written permission of Direct Vip Service / Tours in Holland has been obtained.

 

6. Disclaimers

6.1 Direct Vip Service / Tours in Holland does not warrant that:

•a) the information on the Direct Vip Service / Tours in Holland channels is correct and complete. When rendering services, the information disclosed is based on the information provided to Direct Vip Service / Tours in Holland by Third Party Ticket Providers or Organizers. Although Direct Vip Service / Tours in Holland will use reasonable skill and care in performing services Direct Vip Service / Tours in Holland will not verify if, and cannot guarantee that, all information is accurate, complete or correct (including the rates and availability of Tickets), nor can Direct Vip Service / Tours in Holland be held responsible for any errors, including those due to any interruptions (whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance or otherwise of the Direct Vip Service / Tours in Holland channels), inaccurate, misleading or untrue information or non-delivery of information. The Direct Vip Service / Tours in Holland channels do not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Event available via the Direct Vip Service / Tours in Holland channels.

•b) display of prices based on currency conversion is correct. Currency conversion is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

6.2 Obvious errors and mistakes in the pricing (including misprints) are not binding.

 

7. Liability

7.1 Direct Vip Service / Tours in Holland shall not be liable towards the End User except in the event of direct damages caused by the gross negligence or willful misconduct of Direct Vip Service / Tours in Holland or Direct Vip Service / Tours in Holland’ employees (acting in the course of their employment). Direct Vip Service / Tours in Holland entire and collective liability to the End User arising under or in connection with the Agreement and the Direct Vip Service / Tours in Holland Terms and Conditions, whether in contract, tort statute or otherwise shall, to the extent permissible by law, be limited to the payment of direct damages attributable to Direct Vip Service / Tours in Holland and will not exceed the amount of the Admission Costs.

7.2 Direct Vip Service / Tours in Holland shall not be liable for any indirect loss or damages, including consequential damages, loss of profit, missed savings, any other form of unrealized benefit and damages by loss of data which have somehow been occurred by and/or result from the use of this website.

7.3 More specifically, Direct Vip Service / Tours in Holland will in no event be liable for any damages, however arising, in relation to:

a) access to the Event, for the organization of the Event, for the (artistic) quality and content of the Event, or for the state of affairs in and around the Location;

b) the purchase and delivery of tickets by third parties, or for Agreements that, whether or not at the End User’s request, are not entirely fulfilled by Direct Vip Service / Tours in Holland and in which a third party – for example, the cash desk at a Location – has been involved either directly or indirectly;

c) damages, including compensation or reimbursement of the Admission Costs, in case of a cancellation of the Event. If and to the extent that the Organizer decides to reimburse the Admission Costs and the Organizer engages Direct Vip Service / Tours in Holland to carry this out, the reimbursement of the Admission Costs that were demonstrably paid to Direct Vip Service / Tours in Holland will be handled by Direct Vip Service / Tours in Holland;

d) the loss of Tickets by the End User for whatever reason;

e) death, injury, accidents, loss, damage or theft during or resulting from a visit to the Event or the Location; and.

f) any damages resulting from a force majeure event, in accordance with Article 6:75 of the Dutch Civil Code).

 

8. Reviews and Photos

8.1 The completed End User review:

a) may be uploaded onto the Direct Vip Service / Tours in Holland channels for the purpose of informing (future) customers of your opinion of the Event or Location;

b) (wholly or partly) used and placed by Direct Vip Service / Tours in Holland at its sole discretion (e.g. for marketing, promotion or improvement of Direct Vip Service / Tours in Holland services) on Direct Vip Service / Tours in Holland channels or such (social) media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Direct Vip Service / Tours in Holland and Direct Vip Service / Tours in Holland business partners. Direct Vip Service / Tours in Holland reserves the right to adjust, refuse or remove reviews at Direct Vip Service / Tours in Holland sole discretion.

 

9. Miscellaneous

9.1 In the event that any of the terms of the Direct Vip Service / Tours in Holland Terms and Conditions are declared void or otherwise not binding, the remaining terms will remain unimpaired. Direct Vip Service / Tours in Holland shall do its utmost to change wording so as to achieve as far as possible the intent and purpose of terms declared void or otherwise not binding.

9.2 The Direct Vip Service / Tours in Holland Terms and Conditions contain the entire agreement between the End User and Direct Vip Service / Tours in Holland.

9.3 The Direct Vip Service / Tours in Holland Terms and Conditions are governed by Dutch law. Any and all disputes shall be submitted to the competent court in Amsterdam, the Netherlands. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration in Amsterdam, the Netherlands. The arbitrator shall be agreed by mutual consent. If the dispute is not settled by arbitration within 10 days of the commencement of the arbitration, or such further period as the parties shall agree in writing, the dispute shall be referred to and finally resolved by the competent court in Amsterdam, the Netherlands.

9.4 The Direct Vip Service / Tours in Holland Terms and Conditions can be amended at any time by Direct Vip Service / Tours in Holland. The amendments will come into force 30 days after they have been published on this website. Direct Vip Service / Tours in Holland therefore recommends checking the Direct Vip Service / Tours in Holland Terms and Conditions from time to time.

9.5 The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on the Direct Vip Service / Tours in Holland website (by selecting the English language) or shall be sent to you upon your written request.

 

10. Contact

Direct Vip Service / Tours in Holland is a private company with limited liability organised under the laws of the Netherlands with its registered office at Ruijgoordweg 80 1047 HM Amsterdam, the Netherlands. Direct Vip Service / Tours in Holland is registered at the Chamber of Commerce under file number 34390439. You are requested to send all correspondence to Direct Vip Service / Tours in Holland to the e-mail address info@toursinholland.nl or contact Direct Vip Service / Tours in Holland by phone on +31 207542562.

Direct Vip Service / Tours in Holland Terms & Conditions Version: 1.1
(08-04-2020)